Who We Are
Mukjo Limited is responsible for collecting, using, and safeguarding your personal data when you interact with our services.
Contact Us
For any privacy-related queries, contact:
Flat 4 13 Thornhill Road, Croydon, England, CR0 2XZ
info@mukjo.co.uk
Data We Collect
We may collect the following personal information to serve you better:
- Name, email address, and phone number
- Billing and delivery addresses
- Website usage data (e.g. pages visited, time spent)
How We Use Your Data
Your data is processed for the following purposes, based on legal grounds:
- Order Fulfilment: To process purchases and deliver items (contract)
- Service Improvement: To fix bugs and improve user experience (legitimate interest, contract, or consent)
- Personalised Offers: To recommend products or promotions (consent or legitimate interest)
- Legal Obligations: To comply with tax or legal rules (legal duty)
- Customer Support: To assist you via phone, email, or chat (contract or legitimate interest)
- Marketing: To send offers and updates (consent or legitimate interest)
- Security: To prevent fraud or misuse (legitimate interest)
- Other Uses: Any additional use will require your clear consent.
Cookies & Tracking
We use cookies to improve your browsing experience. These include:
- Essential Cookies: Required for key functions (e.g. checkout)
- Analytics Cookies: Help us understand website usage
- Functionality Cookies: Remember your preferences
- Targeting Cookies: Deliver relevant ads
You can manage or disable cookies in your browser settings.
Sharing with Third Parties
We work with trusted service providers (e.g. couriers, payment processors, marketing platforms). They only access your data to provide specific services and must follow data protection laws.
Business Transfers
If Mukjo Limited is sold or merged, your personal data may be transferred to the new owner and protected under the same policy.
Legal & Security Disclosures
We may share your data to:
- Meet legal or regulatory obligations
- Enforce our terms and conditions
- Protect our business, users, or others
Security Measures:
Your data is protected by:
- Secure servers and systems
- Industry-standard encryption
- PCI DSS compliance for payment security
We may ask for identity verification before releasing personal information.
Data Retention
We keep your personal data for up to 2 years, unless a longer period is legally required.
Your Data Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (where applicable)
- Restrict or object to processing
- Request a data transfer to another provider
We aim to respond within 1 month of your request.
Contact: Mukjo Limited, Flat 4 13 Thornhill Road, Croydon, England, CR0 2XZ.
Complaints
If you’re not satisfied with how your data is handled, you can submit a complaint in writing to:
Flat 4 13 Thornhill Road, Croydon, England, CR0 2XZ.